Assistant Store Manager

Mejuri • Boston, MA

4d • Onsite

About The Position

As an Assistant Store Manager at Mejuri, you’ll help deliver an exceptional retail experience and support the Store Manager with day-to-day store operations. You will assist in overseeing store performance, driving sales, and maintaining a strong customer experience. As a team resource on Mejuri’s Steps of Selling (STACK), you’ll partner with the Store Manager across operations, inventory control, and merchandising, and support the team in meeting KPIs such as customer retention, conversion rates, and NPS. The role calls for a focus on operational efficiency and team engagement, helping create a positive, high-energy environment where both the team and business can thrive.

In customer experience and sales, you will model and uphold Mejuri’s selling standards, support team performance, and promote services including piercing and engraving. Operational responsibilities include managing inventory counts, order fulfillment, back-of-house organization, retail technology and supplies, shrink mitigation, and escalation of risks or roadblocks. You will also help maintain brand visual standards, monitor assortment and replenishment, execute campaigns, and coach team members on visual merchandising practices.

You will support people operations through onboarding, training, scheduling inputs, performance assessments, team engagement, and adherence to employee policies and compliance practices. This role reports to the Store Manager. The position is onsite and pays $32.00–$35.00 per hour, depending on experience and qualifications.

Requirements

• Financial management experience, including success in driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
• Strong leadership skills and experience supporting, coaching, and motivating a team.
• Solid understanding of excellent customer experience and how to deliver it on the sales floor.
• Excellent communication skills.
• Desire to work in a fast-paced, entrepreneurial environment and understand the importance of experimentation and iteration.

Nice To Haves

• Leadership experience in a high-volume retail environment.
• Experience opening a store from scratch in partnership with a Store Manager.
• Experience working at a start-up or fast-growing company.

Responsibilities

• Model and uphold Mejuri’s Steps of Selling and communicate, train, and reinforce expectations for the in-store customer experience.
• Drive personal and team performance and engagement to maximize sales results and KPIs.
• Promote services including piercing, engraving, and other customer offerings.
• Partner with Operations teams to conduct monthly inventory and cycle counts, ensuring appropriate technology and troubleshooting support are available.
• Manage back-of-house order fulfillment for in-store, phone, and BOPIS sales, following packaging and delivery standards.
• Maintain organization of back-of-house areas, including display and sellable inventory, packaging, and supplies.
• Use retail technology and inventory systems, and maintain store supplies.
• Mitigate internal, external, and administrative product loss.
• Identify and urgently escalate opportunities, gaps, risks, and roadblocks, partnering with cross-functional teams to resolve them.
• Uphold brand standards for visual presentation, cleanliness, and functionality.
• Monitor assortment performance and identify actions to improve sell-through.
• Execute or participate in retail campaign signage and window implementation and maintenance.
• Check the condition of display forms, graphics, furniture, and decor, and notify appropriate teams about missing or damaged display tools.
• Coach and inform store team members about visual merchandising updates and standards.
• Support the successful onboarding and integration of new store team members.
• Validate completion of instructor-led, on-the-job, and self-study training.
• Provide accurate scheduling inputs as required and uphold responsible live-week management standards.
• Validate regular and accurate performance assessments against review criteria and KPIs.
• Build healthy relationships and foster a positive, engaging work environment.
• Adhere to and validate employee relations policies and compliance practices.
• Partner with the Store Manager on financial management, sales, payroll budgets, and expense control.
• Apply awareness of local market requirements relevant to new store openings.

Benefits

• Comprehensive medical, dental, and mental health coverage in the US and Canada, designed with flexibility, inclusivity, and reproductive health in mind.
• 401(k) and commuter benefits plans in the US.
• Comprehensive medical benefits in the UK, including PMI, Cashplan, and a pension program.
• Paid time off, including vacation and sick days.
• Four months of parental leave salary top-up at 80% and personalized return-to-work plans.
• Monthly retail bonus program.
• Equity program.
• Regular feedback through performance reviews.
• In-house retail learning program.
• Product discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed