Assistant Store Manager

Ross Stores • Leesburg, VA

3d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, following company policies related to customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are met.

The position supports store performance, staffing, payroll, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt Associates and helps ensure a safe, clean, organized, and customer-friendly store.

Requirements

• Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain high-quality customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead company best practices and maximize productivity while working.
• Assist with analysis of store reports, evaluate controllable expenses and store performance, and communicate variances to the Store Manager.
• Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
• Ensure compliance with State, Local, and Federal regulations.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments from Leadership.
• Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assist with recruiting, hiring, training, and developing non-exempt Associates.
• Ensure compliance with Ross personnel policies and procedures; communicate associate relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
• Promote safe behaviors, ensure associates understand emergency operating procedures, uphold company safety policies, and assist with monthly safety meetings.
• Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
• Recognize Associates through company recognition programs.
• Execute customer service and merchandise presentation programs through associate training and supervision.
• Supervise and coach Retail Associates in providing efficient and friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
• Represent and support the company brand, maintain a professional appearance, and reinforce the Company Dress Code.
• Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping, including coordinating with contracted maintenance personnel and Ross Associates.
• Ensure recovery, sizing, and markdowns meet company standards through teaching, task assignment, and follow-up.
• Ensure merchandise is presented and organized according to company merchandising guidelines, and manage merchandise processing to the sales floor within expected timeframes.
• Train Associates on Loss Prevention awareness and store shortage goals.
• Demonstrate integrity and honesty, and safeguard confidential information, cash, credit card information, and merchandise.
• Follow the Loss Prevention Awareness Program and support store loss prevention through customer service presence, customer and associate engagement, and heightened awareness.
• Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is maintained properly.
• When the Store Manager is absent, lead the entire store operation to ensure company standards and best practices are consistently met.

Benefits

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
• Associate Discount
• Identity Protection
• Associate Purchase Program
• Benefit Hub Discount Mall
• Employee Assistance Program
• Commuter Benefits
• 401(k), subject to service requirements
• Employee Stock Purchase Program
• Ross Cares Fund
• College Discounts
• Sick Pay where legally required
• Referral Bonuses
• Medical, Dental, and Vision Health Insurance for eligible full-time Associates
• Legal Insurance for eligible full-time Associates
• Vacation Buy for eligible full-time Associates
• Flexible Spending Account for eligible full-time Associates
• Health Savings Account for eligible full-time Associates
• Life/ADD Insurance for eligible full-time Associates
• Long-Term Disability for eligible full-time Associates
• Enhanced Maternity and Parental Leave Benefit for eligible full-time Associates
• Vacation Pay accrued at a rate of 10 days per year after eligibility commences
• Nine Personal and Company Holidays
• Bonus based on individual and business performance for eligible Assistant Store Manager and other specified Associates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed