Assistant Store Manager

O'Reilly Auto Parts•Bullhead City, AZ

11d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving customers. The role includes supervising customer service, supporting staffing and team development, assisting with recruiting and hiring, and overseeing customer transactions, orders, transfers, returns, merchandise invoicing, communications, and merchandising tasks. The Assistant Store Manager also enforces company policies and performs opening and closing duties, including cash and deposit procedures and securing the building and delivery vehicles. The position helps maintain the store, parking lot, exterior signage and lighting, computer hardware, service and test equipment, and delivery vehicles. Other duties may be assigned. Bilingual candidates are encouraged to apply; Spanish is highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom floor, including team member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members remain current on training.
Assist with recruiting and hiring by scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is correctly processed or staged.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, including work schedules, management approval of schedule changes, and accurate clocking in and out.
Perform store opening and closing duties, including end-of-day procedures; verifying and securing money and deposits; preparing bank deposits as needed; checking night security lights; locking doors and securing the building; arming or disarming security alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.