Assistant Store Manager Full Time (Queens Village)

TD Bank • Queens Village, NY

4d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for managing day-to-day service, sales, and operational objectives at a TD Store. The role leads advice and service colleagues to grow and deepen customer relationships through convenience, sales and advice, and personalized, connected experiences. The Assistant Store Manager can lead a Store with minimal direction and make decisions concerning day-to-day teller-line and platform work.

The role leads customer advice and service activities, develops colleagues through coaching and observation, supports sales and business growth, and ensures customer needs are met in accordance with compliance and regulatory requirements. It also oversees Store operations, risk management, operational controls, and process quality; handles escalated customer issues; and supports colleague performance, recruitment, development, and a diverse, inclusive workplace.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active registration status with NMLS upon hire to engage in customer conversations about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives, customer and colleague experience goals, and performance targets.
• Provide day-to-day team leadership and work direction to support efficient delivery of personalized and complex service and advice while maintaining compliance with regulatory guidelines.
• Coach and develop colleagues in advice strategies, product and service knowledge, customer service, and proactive recommendations based on customer needs.
• Oversee complex sales and advice activities involving multiple steps, systems, partners, and processes.
• Use knowledge of the local market, competitive offers, and economic trends to support customer advice recommendations.
• Handle critical or high-risk issues and determine appropriate resolutions; act as an escalation point for customer problems and help prevent recurrence.
• Establish work direction and role ownership for advice delivery and daily, quarterly, and annual objectives.
• Provide customers with end-to-end financial advice, information, tools, and real-time insights to help them achieve their goals.
• Identify advice opportunities and referrals, manage leads and customer outreach, schedule or host appointments, and support business growth and relationship development.
• Participate in community events and promote the TD brand while serving community needs.
• Create a warm, engaging customer environment by listening, asking clarifying questions, and providing products and services suited to customer needs.
• Attract, acquire, and retain customers, build referrals, and support profitability and business growth.
• Maintain strong partnerships between transaction colleagues, platform bankers, and other partners to enable effective referrals.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Ensure the lobby, frontline, and shared Store areas meet professional, premises, marketing, and regulatory standards.
• Lead and drive operational compliance across teller and platform operations; oversee completion and quality of day-to-day processes, transactions, and activities.
• Support efficient Store operations by following bank policies and procedures and meeting audit requirements.
• Perform Store operations as needed, including account maintenance, wire transfers, Store opening and closing, and cash management.
• Develop and lead the Store Operational Excellence plan, including vault management and monthly vault and drawer audits.
• Identify and mitigate risk, audit adherence to policies and procedures, and escalate nonstandard or high-risk activities as necessary.
• Ensure accurate documentation and due diligence for customer transactions and business activities; support timely process completion and improvement opportunities.
• Understand and comply with the Bank Code of Conduct and applicable policies, procedures, and guidelines.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Contribute to team performance objectives, monitor results, and address or recognize performance in a timely manner.
• Share knowledge and expertise, communicate issues promptly, encourage productive partnerships, and support a team environment where business challenges can be escalated.
• Participate in recruitment and selection to help build a diverse, qualified workforce; promote fairness, inclusion, and shared goals.
• Act as a brand champion for the business area and the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Base salary and variable compensation/incentive awards, with eligibility for cash and/or equity incentive awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager