Assistant Store Manager

Staples Inc. • Smyrna, TN

4d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure it is ready for business. The role builds customer relationships and loyalty, provides total solutions to meet customer needs, and grows the business. The Assistant Store Manager guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals.

The position provides leadership in community engagement, customer service, sales, and team development. It shares responsibility for total store operations and cost control, and includes acting as Floor Leader. The job is full-time; compensation is based on qualifications and experience.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, and adaptability to changing business priorities.
• Ability to review results against business goals and strategies and deliver plans for growth and improvement.
• Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.
• Staples does not sponsor applicants for work visas for this position.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture embodies Staples values and its commitment to the community.
• Develop a high-performing team focused on an exceptional store experience, consultative selling, driving conversions, and providing total solutions to customers.
• Develop team members through coaching, training, and role playing.
• Attain sales and services goals, profit margin, and store operations execution.
• Establish business cadence for sales readiness.
• Provide daily direction for merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, including acting as Floor Leader.
• Champion company initiatives and adapt to changes in responsibilities.
• Build customer relationships that foster loyalty and help meet customer needs.

Benefits

• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Full medical insurance
• Dental insurance
• Vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• Other benefits and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed