Assistant Store Manager

Food City (K-VA-T Food Stores Inc)•Clinton, TN

24d•Onsite

About The Position

Manage the overall daily operations of a Food City store location, including responsibility for budgeted sales, gross profit, and net profit goals, while keeping controllable costs at expected levels. Supervise, lead, and develop store personnel, and maintain a customer-service-oriented environment that is friendly, adequately staffed, and well trained. Maintain product quality and freshness, well-stocked departments, and overall store cleanliness. Increase sales through merchandising and promotions. Serve as the store’s leader in all aspects of the business and as a good neighbor to the local community. Ensure company policies and procedures are followed to protect the safety and security of associates, customers, and the company. The Assistant Store Manager oversees staffing, training, scheduling, store operations, inventory, pricing, reporting, safety, security, loss prevention, and compliance with applicable labor, health, and safety rules. The role involves regular interaction with associates, managers, customers, and supervisors, and requires resolving concerns and complaints professionally. Work hours must be flexible and may include nights, weekends, and holidays; the position requires on-site attendance during scheduled shifts.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee associate hiring and termination to maintain appropriate store staffing.
Ensure associates complete required department and computer-based training.
Ensure company policies, procedures, and sound business and department practices are followed.
Oversee safety and security measures, including responses to theft and robbery.
Interact professionally with the management team, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor and enforce local, state, federal, and company labor guidelines for associates, including associates under age 18.
Oversee compliance with policies for the sale of alcohol and tobacco products.
Check, complete, and send department and management reports, documents, and paperwork to appropriate recipients.
Conduct weekly and/or monthly meetings with department heads and/or associates, including Feelings meetings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels to limit out-of-stocks while keeping days of supply on hand limited.
Oversee and monitor retail pricing for accuracy and compliance with guidelines.
Monitor competitive prices on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, managers, and customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Protect confidential company and personnel information.
Enforce policies regarding refrigeration alarms.
Perform other duties as required.