Assistant Store Manager

Boot Barn • Spring Hill, FL

13d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to cultivate and maintain an environment that supports Boot Barn’s Mission, Vision, and Values. The role helps uphold exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. The Assistant Store Manager also partners with the Store Manager and District Manager to pursue year-over-year increases and improve processes and productivity.

Boot Barn describes its workplace as community-focused and collaborative, with an emphasis on belonging, supporting one another, celebrating innovation and achievement, and welcoming each Partner’s unique contributions. Its vision is to offer everyone a piece of the American spirit, one handshake at a time.

The role requires working a variety of shifts, including nights, weekends, and holidays, with flexible scheduling and extended hours when necessary. Up to 15% travel may be required to support local stores. The work is primarily in a retail store environment and involves moderate physical activity, including standing, walking, bending, and frequent lifting.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Flexible scheduling availability and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the role’s physical demands, including standing, walking, and squatting for more than half of a shift; occasional bending, stooping, kneeling, and squatting; occasional ladder or step-stool use; and lifting, moving, and carrying up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports; see, hear, and speak to communicate; and use manual dexterity to handle, feel, type, and reach.

Responsibilities

• Lead partners in fostering a service and selling culture, exceeding expectations, and building long-standing customer relationships.
• Review goals with partners and provide timely coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Maintain a continuous-learning environment, assist with partner training plans, improve operational and merchandising performance, and develop team members toward career goals.
• Collaborate with the Store Manager to adapt to business needs and procedures, adjust store schedules, implement operational directives, support interviewing and hiring, train operational staff on new policies and procedures, and communicate with appropriate District, Region, and Store Support Center partners.
• Assess localized customer needs and communicate them to the Store Manager.
• Collaborate with the Store Manager to plan and execute volume-driving events involving outreach to the local community or market.
• Lead and coach associates in customer engagement through the B Rewarded Loyalty Programs and provide accountability for individual and team goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments while following Company visual presentation guidelines.
• Ensure markdown compliance and execution, and ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons, and coach and train partners in these categories.
• Complete opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Adhere to and enforce local, federal, and state laws, as well as Company policies, procedures, and practices.
• Apply business acumen and understand all aspects of store operations.
• Demonstrate professionalism in communication, attitude, and teamwork with customers, team members, corporate partners, and vendors; maintain high standards of work quality, attendance, and appearance.
• Perform additional duties as assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level; the company states it is opening 50+ new stores each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree