Assistant Store Manager

CNG Holdings, Inc.•Mount Pleasant, SC

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within CNG Holdings, Inc. The role supports the company’s mission and core values while delivering outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about financial products and services, handles transactions and cash, and helps resolve customer concerns in accordance with company policies and applicable regulations. The position works in a call center, retail, or office environment and requires travel to stores within an assigned district, with possible travel to neighboring districts and overnight trips. Associates must work their assigned shifts and maintain reliable personal transportation, a valid driver’s license, and valid automobile insurance.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, verbal communication, and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation as required by company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Must be able to travel to all stores within the assigned district using a personal vehicle; may be asked to travel to neighboring districts and may need to travel overnight.
Must work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present product and service options to customers and help them identify options that meet their needs.
Escalate unresolved customer issues to the store manager, District Director of Operations, or corporate office.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, operating procedures, and district or region volume expectations.
Communicate professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and address customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from a secure safe to the cash drawer; and perform other cash-handling tasks. May make bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.