Assistant Store Manager

MFA Oil Company • Springdale, AR

26d

About The Position

Big O Tires Assistant Store Managers supervise store operations and provide accurate, timely customer service in accordance with company programs, policies, and procedures. They support customer education and follow-through on maintenance and repairs, assist the Store Manager with operational and financial responsibilities, and help lead store staff. The position includes customer service, sales, shop management, office work, inventory, employee training, reporting, and maintaining facilities and equipment according to company and Big O Tires standards.

Employees are expected to follow company and position-specific policies and procedures and may perform other duties as assigned. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Requirements

• Be at least 18 years of age.
• Ability to obtain the state-appropriate Motor Vehicle Inspection license within one year of hire.
• Previous experience in retail or automotive sales or service.
• Ability to learn new concepts and use technical materials.
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, averages, and percentages.
• Ability to consistently operate a computer and other office productivity machinery.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability to safely operate automatic- and manual-transmission vehicles.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
• Vision, hearing, speech, and ability to detect odors.
• Valid driver’s license for moving customer vehicles in and out of the shop area.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability to move and position oneself to move and retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
• Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements, including successful pre-employment screenings.
• Legal authorization to work in the United States of America.

Nice To Haves

• High school diploma or GED equivalent.
• Two or more years of experience in retail or sales industries.
• Ability to work independently and in a team environment.
• Ability to work at a fast pace.
• Ability to effectively lead a team.
• Strong verbal communication skills.
• Sales abilities.
• Ability to prioritize and plan work activities efficiently.
• Ability to manage multiple tasks and projects.
• Ability to perform detailed work accurately.

Responsibilities

• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences.
• Ensure the location opens and closes promptly and consistently according to store hours.
• Perform store operations, including customer service, sales, shop management, and office responsibilities.
• Promote sales by explaining the benefits of services and products to customers.
• Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, prioritize and promote needed products and services, and consistently review work orders for accuracy.
• Perform management functions when the Store Manager is absent.
• Assist with training and execution of company programs, policies, and procedures.
• Guide staff in resolving difficult questions and customer concerns.
• Coordinate with the Store Manager to set goals and strategies for budgeted sales, gross profit percentages, expense control, and payroll objectives.
• Assist with financial operations, including reviewing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and collecting past-due accounts; overseeing daily cash handling; coordinating and verifying daily bank deposits; and organizing, documenting, and processing adjustments.
• Help monitor employee productivity according to established policy.
• Assist the Store Manager with bi-weekly inventory replenishment and month-end physical inventory.
• Complete necessary reports and provide information to company personnel as directed, in a timely manner.
• Attend and assist with weekly store meetings covering safety issues, store policies and procedures, and product information changes.
• Manage ticket average and profitability and help the Store Manager meet company expectations.
• Ensure facilities and equipment are maintained according to company guidelines and Big O Tires standards.
• Complete daily Today’s Class Technician training and other required training on time.

Benefits

• Competitive wages
• Paid time off
• Paid company holidays
• Profit sharing and/or performance incentives for eligible employees
• Medical benefits
• Dental insurance
• Vision insurance
• Employee assistance program
• Company-paid life insurance
• Short- and long-term disability
• 401(k) plan with company match and pre-tax and Roth options
• On-the-job training
• Internal advancement and professional development opportunities
• Educational expense assistance for employees pursuing education aligned with their employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed