Assistant Store Manager

O'Reilly Auto Parts•Racine, WI

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. O’Reilly Auto Parts describes a promote-from-within philosophy and offers opportunities for career growth. The company is an equal opportunity employer and may provide reasonable accommodations to qualified individuals with disabilities. Company-provided systems may be electronically monitored, and video cameras are used in common internal and external areas.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged appropriately.
Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies regarding work schedules, management approval of schedule changes or deviations, and clocking in and out.
Perform store opening and closing duties, including day-end procedures; securing and verifying money and deposits; preparing bank deposits as needed; ensuring security lights are on; securing the building and delivery vehicles; and arming or disarming security alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.