Assistant Store Manager

MFA Oil Company•Chillicothe, MO

About The Position

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties accurately and promptly in accordance with company programs, policies, and procedures. They ensure customers are educated and receive follow-through on maintenance and repairs. The role includes supporting store sales, shop and office operations, staff training and performance, financial and inventory processes, and the Store Manager’s responsibilities when needed. Employees may also be assigned other duties.

Requirements

Be at least 18 years of age.
Ability to obtain the appropriate state Motor Vehicle Inspection license within one year of hire.
Previous experience in retail or automotive sales or service.
Ability to learn new concepts and use technical materials.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, averages, and percentages.
Ability to consistently operate a computer and other office productivity machinery.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability to safely operate automatic and manual transmission vehicles.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and the ability to detect odors.
Valid driver’s license for moving customer vehicles in and out of the shop area.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in retail or sales industries.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Ability to effectively lead a team.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences.
Ensure the location opens and closes promptly and consistently according to store hours.
Perform store operations, including customer service, sales, shop management, and office responsibilities.
Promote sales by explaining the benefits of services and products to customers.
Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, prioritize and promote needed products and services, and review work orders for accuracy.
Perform management functions when the Store Manager is absent.
Assist with training and execution of company programs, policies, and procedures.
Guide staff in resolving difficult questions and customer concerns.
Coordinate with the Store Manager to set goals and strategies for budgeted sales, gross profit percentages, expense control, and payroll objectives.
Assist the Store Manager with financial operations, including reviewing and analyzing financial statements and payroll projections; maintaining accounts receivable and collecting past-due accounts; overseeing daily cash handling; coordinating and verifying bank deposits; and organizing, documenting, and processing adjustments.
Help monitor employee productivity in accordance with established policy.
Assist with bi-weekly inventory replenishment and month-end physical inventory.
Help complete required reports and provide information to company personnel as directed and in a timely manner.
Attend and assist with weekly store meetings covering safety, store policies and procedures, and product information changes.
Manage ticket average and profitability and assist the Store Manager in meeting company expectations.
Ensure facilities and equipment are maintained according to company guidelines and Big O Tires standards.
Complete daily Today’s Class Technician training and other required training on time.
Know and adhere to company and position-specific policies and procedures.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Eligible employees may share in company success through profit sharing and/or performance incentives.
Medical, dental, and vision benefits.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability.
401(k) plan with a company match and pre-tax and Roth options.
On-the-job training and opportunities for internal advancement and professional development.
Educational expense assistance for employees continuing education aligned with their employment within the company.