Assistant Store Manager
About The Position
The Assistant Store Manager manages the overall daily operations of a Food City store location, including responsibility for budgeted sales, gross profit, and net profit goals, and for keeping controllable costs at expected levels. The role leads, supervises, and develops store personnel; ensures the store is properly staffed and trained; and maintains customer service, product quality and freshness, stocked departments, and store cleanliness. The Assistant Store Manager uses merchandising and promotions to increase sales and serves as a leader for the store and a good neighbor to its community. The role also ensures company policies and procedures are followed to protect the safety and security of associates, customers, and the company. Food City describes itself as a privately held, family-owned company with a mission to “run the best store in town.” It encourages associates to participate in local civic organizations and notes that associates own over 13% of the company through its employee stock ownership plan. The company offers flexible schedules to help associates spend time with family and friends.
Requirements
- Associate degree or equivalent work experience.
- Three years of experience in retail operations.
- Ability to resolve differences diplomatically.
- Knowledge of various training methods.
- Ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact daily with people at various organizational levels.
- Flexibility to work nights, weekends, and holidays.
- Excellent problem-solving skills.
- Ability to lead by example and provide Food City customers with a strong shopping experience.
- Knowledge of Food City policies and procedures.
- Expertise in the duties associates perform in each area of responsibility.
- Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.
Responsibilities
- Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate schedule coverage.
- Understand and promote company benefits, including ESOP, 401(k), and insurance.
- Oversee hiring and termination of associates to maintain appropriate store staffing.
- Ensure associates complete required department and computer-based training.
- Ensure company policies and procedures for good business and department practices are followed.
- Oversee safety and security measures, including response to theft or robbery.
- Interact professionally with management, associates, supervisors, and customers.
- Enforce fund-handling procedures, including bank and safe deposits and transport of gas-and-go funds.
- Conduct monthly store key accountability.
- Monitor and enforce local, state, federal, and company labor guidelines for all associates, including those under age 18.
- Oversee compliance with policies on the sale of alcohol and tobacco products.
- Prepare, verify, and send department and management reports, documents, and paperwork to appropriate recipients.
- Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
- Complete and verify store and department projections for accuracy and timeliness.
- Use time management and prioritization to accomplish tasks through the management team and associates.
- Maintain adequate inventory levels to minimize out-of-stocks while limiting days of supply on hand.
- Oversee and monitor accurate retail pricing within company guidelines.
- Monitor competitive price checks on critical items such as fuel, milk, and soft drinks.
- Listen to and resolve complaints or issues raised by supervisors, associates, the management team, and customers.
- Enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
- Maintain required government documents and postings for compliance.
- Follow loss-prevention policy, including CCTV observations, security logs, and shoplifting procedures.
- Protect confidential company and personnel information.
- Enforce policies regarding refrigeration alarms.
- Perform other duties as required.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
