Assistant Store Manager

Staples • Roseville, CA

4d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store while ensuring the store is ready for business. They build customer relationships that foster loyalty, provide total solutions to meet customer needs, and grow the business. They guide their teams in creating a positive, inclusive, and collaborative environment that helps customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. This role shares responsibility for total store operations and cost control, acts as the Floor Leader, and partners with the General Manager on operational tasks. The position is full-time and eligible for a bonus plan. Compensation is based on qualifications and experience.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, and planning skills, with adaptability to changing business priorities.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide leadership in community engagement, customer service, sales, and team development.
• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for customers.
• Coach, train, and use role playing to help the team deliver results.
• Meet sales and services goals, profit margin goals, and store-operations execution expectations.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities in the store.
• Partner with the General Manager to delegate operational tasks.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to changes in priorities and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.
• Engage with customers and understand their needs.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.

Benefits

• Generous paid time off.
• Career development program.
• Weekly pay.
• Bonus plan eligibility.
• 401(k) with company match.
• Full medical, dental, and vision insurance.
• Associate discounts on in-store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed