Assistant Store Manager - Lakeview Square Mall, Battle Creek, MI

DTLR, Inc.•Battle Creek, MI

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role includes merchandising execution, expense and inventory management, team training and development, human resources support, and delivering outstanding customer service. The position is responsible for the quality and performance of store staff, compliance with company policies and operational standards, and helping the store meet its goals and budget. The workweek is not to exceed 40 hours, and the schedule is flexible, including days, nights, weekends, and holidays. The role may require working in multiple stores in the assigned district.

Requirements

At least one year of experience in retail management.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, diplomacy, and the ability to handle sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores within the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

Support the Store Manager in daily store operations and in achieving sales, profitability, budget, and shrink goals.
Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
Model leadership that builds commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist with and provide feedback to the Store Manager on annual employee performance evaluations.
Assist with expense management and develop strategies to support budget performance.
Monitor and identify loss or inventory inconsistencies and help ensure shrink is at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment in which customers receive outstanding service.
Assist with accurate, regular merchandise inventory counts.
Perform other duties as assigned.