Assistant Store Manager

CNG Holdings•Salt Lake, UT

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within the CNG Holdings, Inc. family. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about products and services, responds to inquiries and complaints, handles customer transactions and cash, and follows applicable regulations, company policies, and procedures. The position requires travel to stores within an assigned district and working assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation that complies with company policy; public transportation and transportation provided by family or friends do not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present and explain available products and services to customers based on their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and address customer complaints.
Handle and count currency, cash, and coins, including managing a cash drawer, moving cash from a secure safe, and potentially making bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and potentially to neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.