Assistant Store Manager

CNG Holdings•Irving, TX

12d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc. family of companies. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The position serves and educates customers about financial products and services, handles customer inquiries and transactions, and supports accurate cash management and compliance with applicable regulations and company procedures. The role requires travel to stores within an assigned district, use of a personal vehicle, and work on assigned shifts.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work in an autonomous environment.
Must have reliable personal transportation in compliance with company policy; public transportation or transportation from family or friends does not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embody the company’s core values: accountable, inclusive, transparent, and focused.
Must work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the cash drawer; and perform other cash-handling duties.
Make bank deposits or bank pick-ups when responsible for them.
Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate information presented.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, as needed, neighboring districts.
Perform other duties as assigned.