Assistant Store Manager

Goodwill of Central and Northern Arizona

9d•Onsite

About The Position

The Assistant Store Manager leads the daily operations of the sales floor at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role may also assist with leading the production room. Responsibilities span people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members. The position serves as a key holder, closing shift manager, and backup to the Store Manager, and may require travel to or transfers between GCNA store locations based on business needs. The starting pay is $47,000 annually. The position is eligible for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive Total Rewards package begins on the first day of the month following 60 days of employment.

Requirements

At least one year of work experience in retail management.
At least one year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations while identifying appropriate solutions.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs require.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.