Assistant Store Manager

Kohl's•Garden City, KS

About The Position

As an Operations Manager or Merchandising Manager, you will oversee store operations and/or merchandising while delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service, and merchandising processes consistently and efficiently. You will be accountable for key performance measures and the overall success of the store, with a primary goal of driving sales and profitability. The role also includes managing with integrity and fostering teamwork in an engaged, inclusive culture; using sound judgment; providing direction and guidance to associates; developing a customer-service mindset; maintaining operational, shortage-prevention, and merchandising standards; adjusting resources to business needs; using KPIs to inform decisions; managing talent; and reinforcing company policies and safety standards. Other responsibilities may be assigned.

Requirements

Must be 18 years of age or older.
Experience supervising teams or associates, including coaching to achieve daily goals and performance management.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills, including the ability to make quick decisions.
Strong people-management skills and the ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform the role's accountabilities and satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to lift up to 50 lbs. frequently and occasionally lift over 50 lbs. with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, which is at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience working in a retail environment, preferably in a managerial position.
College degree or an equivalent combination of education and two years of experience in retail or a similar industry.

Responsibilities

Ensure operational processes are sound, including receiving and processing product, stockroom management, and omnichannel fulfillment.
Drive accuracy by completing required business directives, including merchandise disposition practices.
Plan and direct floor replenishment and remerchandising based on sell-through and seasonal changes to maintain appropriate product levels.
Lead point-of-sale and customer-service efforts to provide speedy transactions and a compelling customer experience.
Ensure store merchandising meets visual direction and product presentation standards; adapt merchandising to the store layout, adjacencies, and needs.
Direct, teach, and train associates to execute company merchandising direction accurately, promptly, and to brand standards.
Lead store pricing activities and ensure price changes, sign changes, and ticketing are completed accurately and efficiently.
Support loss prevention by educating associates, monitoring store activity, maintaining product protection standards, enforcing company policies, and partnering with Loss Prevention.
Manage new-hire training so associates learn process best practices, inventory procedures, productivity and merchandising standards, product knowledge, and how to use company tools and resources.
Manage with integrity, honesty, and teamwork in an engaged and inclusive culture.
Use good judgment and discernment when making decisions, involving appropriate partners as needed.
Model, enforce, and provide direction and guidance to associates.
Demonstrate, coach, and develop customer-service skills, including anticipating customer needs and resolving issues satisfactorily.
Maintain strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
Monitor and adjust resources to support customer needs and workload demands.
Assess KPIs and make informed decisions that drive store results.
Manage talent, including hiring, training, developing, and supervising.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies and help ensure associate and customer safety.
Complete company training programs, comply with dress code requirements, and maintain prompt and regular attendance and scheduling requirements.