Assistant Store Manager

Safelite • Madison, AL

4d

About The Position

The Assistant Store Manager provides leadership and direction to front-line associates to ensure customers have a memorable experience. The role leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, and store appearance. The position also supports productivity, customer service, mobile job routing, associate training, quality standards, and regulatory compliance.

Requirements

• High school diploma, GED, or equivalent, or 3–5 years of leadership or supervisory experience; listed as preferred.
• Valid state-issued driver’s license.
• At least 1 year of supervisory, leadership, or key-holder experience.
• 3–5 years of experience in retail or service-center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Ability to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on one's feet for extended periods.

Nice To Haves

• Automotive experience preferred.

Responsibilities

• Motivate and lead associate activities to promote productivity and world-class customer service, and provide cross-training for operational stability.
• Respond quickly to customer complaints and warranty issues, and process casualty losses and repair damages.
• Manage work-order assignments and mobile job routing, ensuring procedures are followed, vehicles are loaded, and jobs are in transit promptly.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation, and internal technology platforms.
• Monitor productivity, inventory, and cleanliness to ensure quality standards are met.
• Ensure compliance with applicable OSHA requirements and other federal, state, and local regulations.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs and company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED