Assistant Store Manager

MCM Worldwide•Houston, TX

26d

About The Position

The Assistant Store Manager partners with the General Manager to support all functions of an MCM retail location. The role executes plans and strategies developed by the Store Manager across sales, operations, talent management, clientele development, and merchandising. The Assistant Store Manager helps foster a positive work environment and drive a positive customer experience. MCM is a luxury lifestyle goods and fashion house founded in 1976, with a German heritage and a focus on functional innovation. Its products are distributed online and in 650 stores worldwide. MCM describes its workforce as multinational and multicultural and emphasizes diversity, inclusion, supportive working environments, and high ethical standards.

Requirements

One to three years of store management experience.
Bachelor of Arts or Bachelor of Science degree.
Experience maintaining retail operational excellence, including payroll, shrink management, and inventory management.
Experience with store openings and opening rollouts.
Leadership qualities and experience developing and mentoring others.
Ability to present to groups and manage product knowledge sessions.
Understanding of retail mathematics and use of analytics in a business environment.
Ability to drive performance through internal key performance indicators.
Strong analytical skills and attention to detail.
Ability to stand for long periods and work retail hours, including standard, peak, and holiday periods.
Strong time-management and organizational skills, with the ability to multitask in a fast-paced environment.
Strong negotiation skills and an adaptable approach to selling.
Ability to establish and maintain strong interpersonal relationships.
Excellent communication and interpersonal skills.
Self-motivated, able to work independently, and able to recognize when to seek guidance.
Advanced Microsoft Office skills, particularly in Word and Excel.

Nice To Haves

Experience with fashion brands.
Experience working with affluent customers and luxury brands.
Experience with flagship or high-profile locations and brands.
Experience managing store profit and loss, payroll, and expenses.

Responsibilities

Achieve or exceed sales targets, including top-line and bottom-line results for the location.
Investigate customer issues and trends, develop solutions, prepare reports, and coach staff on handling similar challenges.
Train staff on standard operating procedures and ensure sales associates understand the procedures and their potential business impact.
Monitor inventory planning and maintain appropriate in-stock, turnover, and inventory-flow metrics.
Maintain loss-prevention procedures to minimize unnecessary loss and improve security in store receiving.
Review the retail profit and loss statement to identify opportunities to improve profitability, and coach associates on improving store and individual performance.
Analyze business needs, identify top and slow sellers, and support execution of the merchandising strategy.
Perform store opening and closing procedures in accordance with company standards.
Review company email and other communication tools regularly, share relevant messages with sales associates, and act on them in a timely manner.
Support recruitment, development, and mentoring of associate-level talent.