Assistant Store Manager

Ross Stores•Rockville, MD

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager while following company policies for customers, associates, and merchandising. The role involves learning all phases of store operations and, when the Store Manager is absent, leading the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance, staffing, payroll, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt associates and helps ensure a clean, safe, well-organized, customer-friendly store.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize work, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances to the Store Manager.
Ensure associates are scheduled to meet business objectives and that all applicable state, local, and federal regulations are followed.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Accept special assignments from leadership.
Administer payroll tasks, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non-exempt associates, and ensure compliance with personnel policies and procedures.
Assist with associate relations issues and communicate incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan, adjusting to current business trends.
Promote safe behaviors, ensure associates understand emergency operating procedures, uphold company safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates using company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates to provide efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure merchandise recovery, sizing, markdowns, organization, and presentation meet company guidelines; manage processing of merchandise to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer-service presence on the sales floor and uphold loss prevention awareness and program requirements.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt associates.
Use store equipment, including PDTs, registers, PCs, janitorial equipment, rolling racks, and ladders, as required.