Assistant Store Manager

Staples • Toms River, NJ

4d

About The Position

Assistant Store Managers drive sales, services, and customer engagement while ensuring the store is ready for business. They build customer relationships that foster loyalty, provide total solutions to meet customer needs, and grow the business. They guide the team in creating a positive, inclusive, and collaborative environment that helps customers achieve their goals.

The role provides leadership in community engagement, customer service, sales, and team development. It focuses on building a high-performing team, delivering an exceptional store experience, achieving sales and service goals, and supporting store operations. The Assistant Store Manager shares responsibility for total store operations and cost control, and may act as the Floor Leader.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, with the ability to adapt to changing business priorities.
• Ability to act honestly and with integrity when handling customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide leadership in community engagement, customer service, sales, and team development.
• Help ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional customer experiences, consultative selling, conversions, and total solutions.
• Coach, train, and use role playing to help the team deliver results.
• Meet sales and services goals, profit margin goals, and store-operations execution expectations.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities within the store.
• Partner with the General Manager to delegate operational tasks.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to changing priorities and responsibilities.
• Review results against business goals and strategies, and develop plans for growth and improvement.
• Engage with customers and understand their needs.
• Manage conflict reasonably, cooperatively, and without confrontation.

Benefits

• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers and restaurants

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed