Assistant Store Manager

Community Choice Financial Family of Brands•Lavergne, TN

3d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services while gaining hands-on experience operating a store and developing leadership skills. The role focuses on account management, customer outreach, risk management, sales, customer service, and compliance. The ASM supports and coaches Customer Service Representatives when applicable and helps maintain store operations, security, appearance, and performance standards. This is an in-person, full-time position in Lavergne, Tennessee, with a schedule that includes weekends and at least 40 hours per week. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance and weekend availability.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop business, nurture customer relationships, and build brand recognition and loyalty.
Oversee account management and recovery, including collection calls, while providing customer service to prevent losses and charge-off accounts.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s eleven brands.
Key-holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources, life coaching, and other resources for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off that increases with tenure, starting at 12 days in the first year.