Assistant Store Manager

Big O Tires•Chillicothe, MO

About The Position

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties accurately and promptly in accordance with company programs, policies, and procedures. They ensure customers receive appropriate education and follow-through on maintenance and repairs. The role includes store operations, customer service, sales, shop management, office responsibilities, team support, and assisting the Store Manager with financial and operational goals. Employees are expected to know and follow company and position-specific policies and procedures. This description covers the primary duties, but employees may also be assigned other duties.

Requirements

Be at least 18 years of age.
Be able to obtain the state-appropriate Motor Vehicle Inspection license within one year of hire.
Have previous experience in retail or automotive sales or service.
Be able to learn new concepts and use technical materials.
Be able to perform basic mathematical calculations, including addition, subtraction, multiplication, division, averages, and percentages.
Be able to consistently operate a computer and other office productivity machinery.
Be willing and able to work with hazardous materials.
Be able to consistently work in outdoor weather conditions.
Be able to safely operate automatic and manual transmission vehicles.
Be willing and able to comply with Personal Protection Equipment (PPE) regulations.
Have vision, hearing, speech, and the ability to detect odors.
Have a valid driver’s license for moving customer vehicles in and out of the shop area.
Be available to work holidays, weekends, and after regular business hours as needed.
Be able to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Be able to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Meet company requirements, including successful pre-employment screenings.
Have legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two years or more of experience in the retail or sales industries.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Ability to effectively lead a team.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Build effective relationships with customers and store staff and motivate employees to provide positive customer experiences.
Ensure the location opens and closes promptly and consistently in line with store hours.
Perform store operations, including customer service, sales, shop management, and office responsibilities.
Promote sales by explaining the benefits of services and products to customers.
Perform vehicle inspections, print vehicle-owner-manual maintenance requirements, prioritize and promote needed products and services, and review work orders for accuracy.
Perform management functions when the Store Manager is absent.
Assist with training and execution of company programs, policies, and procedures.
Guide staff in resolving difficult questions and customer concerns.
Coordinate with the Store Manager to set goals and strategies for budgeted sales, gross profit percentages, expense control, and payroll objectives.
Assist the Store Manager with financial operations, including reviewing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and collecting past-due accounts; overseeing daily cash handling; coordinating and verifying daily bank deposits; and organizing, documenting, and processing adjustments.
Help monitor employee productivity in accordance with established policy.
Assist with bi-weekly inventory replenishment and month-end physical inventory.
Assist the Store Manager with reports and provide information to company personnel as directed and in a timely manner.
Attend and help present weekly store meetings covering safety issues, store policies and procedures, and product information changes as required.
Manage ticket average and profitability and help the Store Manager meet company expectations.
Ensure facilities and equipment are maintained according to company guidelines and Big O Tires standards.
Complete daily Today’s Class Technician training and other required training on time.
Perform other duties as assigned.