Assistant Store Manager

Food City (K-VA-T Food Stores Inc)•Cookeville, TN

24d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location. The role is responsible for achieving budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The Assistant Store Manager supervises, leads, and develops store personnel and maintains a friendly, customer-service-oriented environment that is properly staffed and well trained. The role also maintains product quality and freshness, well-stocked departments, and overall store cleanliness; increases sales through merchandising and promotions; and serves as a store leader and good neighbor to the local community. The position ensures company policies and procedures are followed to protect the safety and security of associates, customers, and the company. The Assistant Store Manager provides customer service through effective staffing, scheduling, and management-team leadership; oversees hiring, termination, training, and associate development; and supports associates in understanding company benefits. The role oversees store safety, security, loss prevention, fund handling, compliance with labor and health regulations, and accurate pricing and inventory. It also reviews and submits store and department reports, verifies projections, conducts meetings, resolves complaints, and ensures policies are followed regarding regulated product sales, refrigeration alarms, confidentiality, and other operational matters. Food City describes itself as a privately held, family-owned company with a mission to run the best store in town. The company encourages associates to participate in local civic organizations and offers flexible schedules. More than 13% of the company is owned by associates through its employee stock ownership plan.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences through diplomatic means.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Manage the daily operations of the store and work toward budgeted sales, gross profit, and net profit goals.
Keep controllable costs, including labor, supplies, and expenses, at expected levels.
Lead, supervise, and develop store personnel and maintain adequate staffing and scheduling for customer service.
Promote company benefits, including ESOP, 401(k), and insurance.
Oversee hiring and termination of associates and ensure required department and computer-based training is completed.
Ensure company policies, procedures, and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor compliance with local, state, federal, and company labor guidelines, including guidelines for associates under age 18.
Oversee policies regarding the sale of alcohol and tobacco products.
Complete, verify, and send department and management reports, documents, and paperwork to appropriate recipients.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels, minimize out-of-stocks, and limit days of supply on hand.
Monitor accurate retail pricing and conduct competitive price checks on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, managers, or customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Protect confidential company and personnel information.
Enforce policies regarding refrigeration alarms.
Maintain product quality and freshness, well-stocked departments, and store cleanliness.
Increase store sales through merchandising and promotions.
Perform other duties as required.