Assistant Store Manager

Goodwill of Central and Northern Arizona

8d•Onsite

About The Position

The Assistant Store Manager leads the daily sales-floor operations at a Goodwill of Central and Northern Arizona retail store and assists with production-room leadership as needed. The role supports Goodwill’s mission of ending unemployment by overseeing people leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The position serves as a key holder, closing shift manager, and backup to the Store Manager. Travel to other GCNA locations, attendance at training and development classes, and transfers to different stores may be required based on business needs. The position starts at $47,000 annually and is eligible for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive Total Rewards package becomes available on the first day of the month following 60 days of employment.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers, and de-escalate customer situations to reach appropriate solutions.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and represent Goodwill in the community.
Lead day-to-day sales-floor operations and assist with production-room leadership as appropriate.
Ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend training and development classes; transfer to different stores as business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to support business goals and compliance with policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.