Assistant Store Manager

Royal Farms•Grandy, NC

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributes to short-term planning and strategies that drive store performance. The role supervises store employees and lower-level management, assists with customer escalations, and ensures operational standards are consistently met. When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team to maintain continuity of service, results, and culture. The position supports a high-performing store environment centered on fairness, respect, customer satisfaction, and operational excellence. The Assistant Store Manager helps deliver outstanding customer service, builds community relationships, and ensures execution of marketing programs and promotions. The role supports recruiting, onboarding, training, coaching, feedback, recognition, employee relations, and development. It also upholds company policies and procedures, maintains compliance in people, safety, assets, and cash management, monitors vendor activity, and addresses or escalates concerns. Working with the Store Manager, the Assistant Store Manager monitors performance and operational processes and helps implement strategies to support sales, profitability, and operational goals. This is a full-time hourly position. The pay range is $24.00–$28.00 per hour, with performance-based incentives. Anticipated annual earnings are $42,000–$55,000, based on a 40-hour workweek and eligible incentive earnings; actual earnings may vary based on hours worked and performance. The position requires open availability for mornings, evenings, overnights, weekends, and holidays according to business needs. It also requires completing leadership classroom training at the designated training center in Baltimore, Maryland, or Laurel, Delaware.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Proven leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills and ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Able to perform repetitive physical tasks, including squatting, stooping, and crouching.
Open availability to work mornings, evenings, overnights, weekends, and holidays based on store business needs.
Able to lead, coach, and support a team in a fast-paced, customer-facing environment.
Able to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Must have reliable transportation and maintain regular, on-time attendance.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Associate’s (two-year) college degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
Current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Support the Store Manager in managing daily store operations and short-term planning.
Supervise all store employees and lead the store team when acting on behalf of the Store Manager.
Model and reinforce outstanding customer service, product knowledge, and a welcoming store environment.
Support initiatives that improve customer satisfaction, sales performance, and community connection.
Build positive relationships with the local community, respond to customer feedback, and support company outreach efforts.
Ensure proper execution of marketing programs, promotions, and customer-facing initiatives.
Support recruiting, onboarding, training, and ongoing development of the retail team.
Communicate and train team members on new initiatives, promotions, products, policies, processes, and safety equipment.
Provide timely coaching and feedback, recognize and reward team members, and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Uphold company rules, policies, procedures, and systems, and maintain compliance in people, safety, assets, and cash management.
Promptly address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policy when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify opportunities for improvement.
Partner with the Store Manager to implement short- and long-term strategies supporting sales, profitability, and operational goals.
Provide insights and recommendations to help achieve performance targets and efficiently execute company programs and policies.
Follow safety, security, and operational procedures; uphold the company mission, values, and brand standards.
Perform other projects or duties as assigned.