Red Cliffs Mall - Full Time Assistant Manager

PACSUN•St. George, UT

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates employees through core-value behaviors, supports a customer-focused selling culture, ensures store KPI execution, and holds employees accountable for following policies and procedures. The Assistant Store Manager helps deliver an engaging and authentic customer experience, resolves customer concerns in accordance with policy, maintains a safe and organized store and stockroom, and supports visual and merchandise presentation standards. The role also coaches and recognizes associates, delegates operational tasks, supports talent development, and promotes a culture of collaboration, transparency, and accountability.

Requirements

Passion for products, brands, fashion, and trends.
Must be at least 18 years of age.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure team members deliver an engaging, positive, and authentic customer experience.
Handle customer situations in accordance with policies and procedures, attempt to resolve issues, and escalate them as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Act as floor supervisor when needed, including covering breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Recognize and reward outstanding performance to support associate engagement.
Direct associates so they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards in the store and stockroom.
Ensure associates follow policies, procedures, and Safety Program practices.
Represent the PacSun brand through passion for its products, brands, fashion, and trends.
Inspire and motivate others by consistently demonstrating core-value behaviors.
Learn about products, brands, fashion, and trends, demonstrating initiative and willingness to develop.
Operate with integrity and confidentiality and set an example for leaders and associates.
Build cross-functional partnerships and promote business results, transparency, collaboration, and accountability.
Represent PacSun as an advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct while remaining approachable and encouraging associate feedback.