Assistant Store Manager

Salvation Army Careers•Great Falls, MT

12d•Onsite

About The Position

The Assistant Store Manager works with the Store Manager to meet daily goals and support staff development, merchandise organization, production, customer service, sales, and a clean, organized retail setting. When the Store Manager is absent, the Assistant Store Manager assumes responsibility for the store’s daily activities and managerial responsibilities. The role is cross-trained across store departments and may provide supervisory coverage or assist with tasks such as cashiering, stocking, and tagging merchandise. The Assistant Store Manager supports personnel planning, training, staff and volunteer development, performance input, safety orientation, staff meetings, and department goals. The position provides leadership and direction to associates, maintains production schedules, tracks staffing, production, and budgets, and works with other managers and departments to address operational needs. Duties may also include advertising and promotions, interviewing and hiring, customer loyalty efforts, bank deposits, and opening and closing procedures. The role ensures courteous customer and public interactions, handles complaints professionally, and promptly informs the Store Manager about complaints and their resolution. Work is performed in a thrift store, warehouse area, and office environment, with possible exposure to weather changes, noise, dust, and dirt. The position is 40 hours per week on a flexible schedule that includes some evenings and weekends. The Salvation Army may reassign duties or require additional tasks based on organizational needs. Qualified individuals must be able to perform the essential duties with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Three years of demonstrated experience in a retail environment.
Strong interpersonal and communication skills, including professional, courteous communication with officers, administrators, managers, employees, customers, and donors.
Knowledge of cash controls and cashier procedures.
Experience reading computer spreadsheets and using email, the internet, Excel, Word, and other computer programs.
Ability to calculate figures and amounts such as discounts and margins.
Basic working knowledge of office machines.
Detail-oriented, cooperative, and able to work toward management-set goals with others.
Ability to analyze information and evaluate results to select problem-solving solutions; careful and thorough in completing work.
Ability to delegate tasks and give oral and written instructions.
Self-starter with good organizational skills and a customer-service mindset.
Ability to work with the public courteously and professionally, remain patient, and maintain poise in a fast-paced environment and under pressure.
Ability to work with minimal direct supervision in production and warehouse areas.
Ability to read maps and assist with locating addresses.
Must complete and adhere to Protecting the Mission requirements and guidelines.
Valid in-state driver’s license and ability to pass The Salvation Army’s in-house driving test and motor vehicle record check.
If using a personal vehicle for Salvation Army business, must have current auto insurance; mileage reimbursement follows federal standards.
Required Microsoft Office skills include Word and Excel; working knowledge of integrated database applications and ability to learn new software with basic training.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; stand for prolonged periods on a hard floor; continuously grasp, push, pull, and reach overhead; and repetitively lift 35 pounds.
Ability to produce written information such as receipts and understand written information, including maps.
Ability to perform essential duties with or without accommodation.

Nice To Haves

Retail and supervisory experience preferred.
Microsoft PowerPoint skills are helpful.

Responsibilities

Coordinate with the Store Manager to meet daily goals for staff, merchandise, production, customer service, and sales.
Assume responsibility for daily store activities and the Manager’s responsibilities when the Store Manager is absent.
Plan and prepare work schedules and train new employees and volunteers.
Motivate, develop, and direct staff; foster cooperation and provide leadership to assigned associates.
Provide written input for employee annual evaluations and volunteer evaluations as needed.
Facilitate regularly scheduled staff meetings and communicate organizational goals and operational recommendations.
Ensure staff and volunteers receive safety and accident-policy orientation in accordance with The Salvation Army Employee Handbook.
Cross-train in all store positions and departments, cover open shifts, and assist with duties such as cashiering, stocking, and tagging merchandise.
Coordinate advertising and promotions and, as assigned, interview and hire staff and build customer loyalty.
Drive bank deposits as needed.
Share responsibility with the Store Manager for store opening and closing procedures.
Coordinate seasonal shopping arrangements and merchandise availability.
Work with supervisors to achieve department goals and maintain daily production schedules and safety, quality, and production requirements.
Track and coordinate department staffing, production, and budget; analyze problems and implement countermeasures to improve performance.
Coordinate with other Assistant Managers and departments.
Ensure employees treat customers and the public courteously; handle customer complaints professionally and promptly notify the Store Manager of the circumstances and disposition.
Perform other duties as assigned, including duties listed in the Store Associate job description.