Assistant Store Manager

Ross Stores•Humble, TX

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies related to customers, associates, and merchandising, and learns all phases of store operations. In the Store Manager’s absence, this role leads the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance, payroll administration, scheduling, recruiting and developing associates, expense control, safety, customer service, presentation and processing of merchandise, and loss prevention. It directly supervises all non-exempt associates and may accept special assignments from leadership.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity while working.
Assist in analyzing store reports, evaluating controllable expenses and store performance, and communicating variances to the Store Manager.
Ensure associate schedules meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations and Ross personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in response to business trends.
Promote safe work practices, ensure associates understand emergency procedures, uphold safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and leaders respectfully and professionally; recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates in providing efficient, friendly service.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and store associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards and guidelines; assign and follow up on tasks.
Manage merchandise processing to the sales floor within expected company timeframes.
Train associates on loss prevention awareness and store shortage goals; maintain customer service presence and heightened loss prevention awareness.
Safeguard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt associates.