Assistant Store Manager

Royal Farms•Havre de Grace, MD

28d

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributing to short-term planning and strategy to improve store performance. The role supervises store employees and lower-level management, assists with customer escalations, and ensures operational standards are met. When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team and maintains continuity of service, results, and company culture. The position focuses on customer service and community engagement, team leadership and development, operational and policy compliance, and business performance. It supports recruiting, onboarding, training, coaching, performance recognition, employee relations, execution of marketing programs, and implementation of store strategies. The Assistant Store Manager also monitors performance metrics and operational processes, maintains compliance in areas such as safety, assets, and cash management, and follows company safety, security, and operational procedures. This is a full-time, hourly role. The stated pay range is $24.00–$28.00 per hour, with performance-based incentives. Anticipated annual earnings are $42,000–$55,000, based on a 40-hour workweek and on-target incentive achievement; actual earnings may vary with hours worked and performance. The role requires open availability for mornings, evenings, overnights, weekends, and holidays, depending on store needs. Physical requirements include standing, walking, bending, reaching, lifting up to 50 pounds, and repetitive tasks such as squatting, stooping, and crouching. The employee must use store technology systems, wear slip-resistant shoes, maintain reliable transportation and regular, on-time attendance, and complete required leadership classroom training at the designated training center in Baltimore, Maryland, or Laurel, Delaware. The employee must have or obtain an ANSI-approved Food Safety Manager Certification within the required timeframe and maintain it thereafter.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Proven leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills and ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Open availability to work mornings, evenings, overnights, weekends, and holidays based on store needs.
Ability to lead, coach, and support a team in a fast-paced, customer-facing environment.
Ability to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Reliable transportation and regular, on-time attendance.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Associate’s (2-year) college degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
Current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Support the Store Manager in managing daily store operations and short-term planning and strategy.
Lead the store team when acting on behalf of the Store Manager, ensuring continuity of service, results, and culture.
Model and reinforce outstanding customer service, product knowledge, and a welcoming store environment.
Develop team members’ ability to provide consistent, efficient, and welcoming customer service.
Partner with the Store Manager to plan and execute initiatives that improve customer satisfaction, sales performance, and community connection.
Build positive relationships with the local community, respond to customer feedback, and support company outreach efforts.
Ensure proper execution of marketing programs, promotions, and customer-facing initiatives.
Support recruiting, onboarding, training, and continuous development of the retail team.
Deliver training and communications on new initiatives, promotions, products, policies, processes, and safety equipment in partnership with the Store Manager.
Coach and provide timely feedback to associates; recognize and reward performance; and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Uphold and ensure consistent execution of company rules, policies, procedures, and systems.
Maintain accountability for compliance related to people, safety, assets, and cash management.
Promptly address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policy when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify improvement opportunities.
Partner with the Store Manager to implement short- and long-term strategies supporting sales, profitability, and operational goals.
Provide insights and recommendations to help the store team achieve performance targets and efficiently execute company programs and policies.
Follow safety, security, and operational procedures in SOPs and training materials, and uphold the company mission, core values, and brand standards.
Perform other projects and duties as assigned.
Supervise all store employees.