Assistant Store Manager - Leominster, MA

TD • Leominster, MA

1d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads advice and service colleagues to grow and deepen customer relationships by delivering convenience, sales and advice, and personalized, connected experiences. The Assistant Store Manager can lead the Store with minimal direction and makes day-to-day decisions on teller-line or platform work.

The role provides team leadership and coaching, oversees complex sales and advice activities, supports business growth and customer financial confidence, and resolves critical or high-risk issues. It drives Store operational compliance and efficiency, ensures quality work and adherence to policies and regulations, and supports audit readiness and process improvement. The position also maintains effective colleague scheduling, develops team performance, participates in recruitment, and represents TD in the community.

The position is subject to requirements applicable to loan and mortgage loan originators, including eligibility for employment at a covered financial institution and for NMLS registration. Satisfactory criminal background and credit checks, and required applicant statements or certifications, are required. The role includes the physical and cognitive demands listed in the job posting, such as frequent sitting, standing, and walking; occasional domestic travel and lifting; and continuous sedentary work, multitasking, operating standard office equipment, and concentrating.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Strong verbal and written communication skills.
• Demonstrated ability to provide legendary customer service.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act and its implementing regulations.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.
• Ability to perform the physical and cognitive demands described in the posting, including frequent sitting, standing, and walking; occasional lifting and domestic travel; and continuous multitasking, office-equipment operation, concentration, reading, writing, and basic arithmetic.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, performance goals, and strong customer and colleague experiences.
• Provide day-to-day team leadership and work direction for personalized and complex service and advice while ensuring compliance with regulatory guidelines.
• Oversee complex sales and advice activities involving multiple steps, systems, partners, and processes.
• Coach and develop colleagues on advice strategies, products, services, and proactive recommendations based on customer needs.
• Deliver end-to-end financial advice, information, tools, and real-time insights that help customers achieve their goals.
• Use knowledge of the local market, competitors, and economic trends to support advice recommendations.
• Handle critical and high-risk issues and determine appropriate resolutions.
• Identify advice, referral, and lead opportunities to support customer relationships and business growth; manage leads, outreach, appointments, and prioritization.
• Participate in community events and promote the TD brand while serving community needs.
• Create a warm, engaging customer environment through active listening, clarifying questions, and personalized service.
• Attract, acquire, and retain customers, and support effective referrals between transaction colleagues, platform bankers, and partners.
• Support customers through challenging times and life events, resolve customer problems, and help prevent recurring issues.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Maintain professional and inviting common areas, including the lobby and frontline, in accordance with premises, marketing, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee daily processes, transactions, and work quality.
• Support daily Store operations as needed, including account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Develop and lead the Store Operational Excellence plan; identify and mitigate risk and audit for compliance and operational soundness.
• Ensure accurate documentation, due diligence, timely business processes, policy adherence, and escalation of non-standard or high-risk activities.
• Support process improvement and comply with the Bank Code of Conduct.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Set and monitor team objectives, address or reward performance in a timely manner, and reinforce TD's shared commitments and policies.
• Share expertise and information, encourage escalation of business challenges, support change, and foster strong working relationships.
• Participate in recruitment and selection and promote a fair, equitable, and diverse workplace.
• Act as a brand champion for the business area and the bank.

Benefits

• Base salary and variable compensation/incentive awards, with eligibility for cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager