Assistant Store Manager

Coffee Roots TN•Ooltewah, TN

5d•Onsite

About The Position

The Assistant Store Manager position is part of Scooter’s Coffee’s Store Manager Training Program. The program immerses trainees in the day-to-day responsibilities of running a store and leading a team, with training conducted in store locations. Trainees are expected to complete training within six months, though the program may continue longer until a management position becomes available. Successful completion provides the opportunity to become a Store Manager. Trainees begin by learning the Barista and Shift Leader roles and are expected to become proficient in every position on the floor. The program covers leadership, administrative, organizational, and customer-service skills, including creating a welcoming environment, ordering, hiring, scheduling, reporting, coaching staff, and overseeing daily operations. The position is based at the store at 9395 Apison Pike in Ooltewah, Tennessee. The stated pay is $16–$17 per hour, including average tips, with a raise upon promotion to Store Manager. Full-time availability is required; open availability is preferred, including weekends and all dayparts for training. Typical on-floor barista hours vary from 40 to 45 per week, with additional hours potentially needed in emergencies.

Requirements

Must be able to work full time.
Must be able to work weekends and all dayparts for training purposes; open availability is preferred.
Ability to positively lead and develop a team while following franchise regulations.
Ability to staff and stock a store efficiently, meet deadlines, and operate within payroll and inventory budgets.
Ability to maintain a clean, organized work environment inside and outside the store.
Ability to build sales and loyal customer relationships by providing outstanding products and fast, friendly, efficient service.

Nice To Haves

Open availability.

Responsibilities

Build relationships with customers and demonstrate genuine appreciation to each customer.
Nurture a family feeling among staff members.
Coach and direct the team, set goals for the barista team, and develop team members’ leadership skills.
Ensure exceptional customer service and solve problems independently during high-volume periods.
Engage baristas in meeting performance indicators.
Welcome questions and educate customers about products.
Suggestively sell gift cards, complementary or additional products, and merchandise.
Manage the cash drawer according to established cash-handling procedures.
Prepare customer orders according to recipe and aesthetic guidelines.
Deliver products within established speed-of-service guidelines and identify drinks upon delivery.
Operate and maintain the cleanliness of store equipment.
Restock workstations, food, supplies, and merchandise to optimize workflow efficiency.
Maintain cleanliness in coworker and customer areas.
Learn and perform the Barista and Shift Leader positions as part of training.
Participate in store leadership and operations, including placing orders, hiring, scheduling, reporting, and overseeing day-to-day operations.