Assistant Store Manager

O'Reilly Auto Parts•Epping, NH

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages, especially Spanish.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training is current.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on selection.
Ensure telephone calls are answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete assigned Image Maker and merchandising tasks.
Ensure team members comply with company policies, follow posted schedules, obtain management approval for schedule changes or deviations, and clock in and out appropriately.
Perform store opening and closing duties, including end-of-day procedures; securing and verifying money and deposits; preparing bank deposits as needed; activating security lights; locking doors and securing the building; arming or disarming alarms; and securing delivery vehicles in designated areas.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.