Assistant Store Manager

Carters Inc.•Lawrenceville, GA

12d

About The Position

As an Assistant Store Manager at Carter’s, you will represent the brand to growing families, help customers find products for important moments in their parenting journey, and help foster a welcoming and inclusive store environment. You will educate customers and employees about product styles, features, and benefits while supporting the Store Manager in leading the store team and its business operations. The role includes maintaining a customer-focused sales floor, coaching employees to deliver service and omnichannel standards, supporting recruiting and team development, and monitoring business performance and task completion. You will also partner with the Store Manager on merchandising, promotions, markdowns, product placement, and loss prevention. Availability may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week. The role involves lifting up to 40 pounds, frequent bending, stooping, reaching, pushing, and pulling, and standing or walking for extended periods, including climbing a ladder.

Requirements

Minimum of 1 year of retail or related management experience.
High school diploma or GED.
Positive, solutions-oriented mindset.
Effective and professional verbal and written communication skills.
Demonstrated leadership, supervisory, and customer engagement skills.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

Execute workforce management to ensure a genuine customer focus on the sales floor.
Welcome customers warmly and assist them with product styles, features, and benefits.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience while coaching others to succeed.
Analyze business performance and take action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team.
Build customer loyalty through company-sponsored programs, including credit.
Assist the Store Manager with recruiting, hiring, training, and developing the store team.
Recognize exceptional performance and redirect employees when needed.
Plan, track, analyze, and report task completion and financial results using company tools.
Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
Reduce loss through customer service, education, and operational controls.

Benefits

Schedules designed to support work-life balance.
Health benefits.
Mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Tuition-free GED or bachelor’s degree through the Advance You Program, or English as a second language learning.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development and training programs.