Assistant Store Manager

Goodwill NCW Jobs•Menasha, WI

About The Position

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. Its mission is to elevate people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. The Assistant Store Manager provides oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager. The role helps manage store operations and talent, supports business strategies and financial and operational goals, ensures donation stewardship and a customer-centric shopping experience, and sustains store standards, safety, and regulatory compliance. The position also supports marketing and community mission-awareness efforts, manages day-to-day retail activities, and develops a high-performing team.

Requirements

High school diploma or equivalent preferred.
Excellent time management and prioritization skills, including the ability to manage multiple tasks simultaneously under time constraints.
Excellent communication, customer service, and attention to detail.
Excellent problem-solving and decision-making skills.
Basic competency with Word, Excel, PowerPoint, SharePoint, and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
Valid driver's license with an acceptable driving record and ability to travel to other locations.
Ability to work a flexible schedule, including holidays, evenings, and weekends, and maintain regular and timely attendance in accordance with the assigned work schedule.

Nice To Haves

Four or more years of leadership experience preferred.

Responsibilities

Provide oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager.
Oversee the donation door-to-store-floor process, ensuring proper stewardship of donations and a customer-centric experience for shoppers.
Support talent management, including hiring, onboarding, training, performance management, mentoring, and development.
Assist in executing business strategies to meet or exceed forecasted sales and production plans.
Assist in delivering store financial and operational goals, including goals related to people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety.
Execute and sustain department standard operating procedures for store presentation, organization, facility layout and maintenance, quality control, safety, and organizational policies.
Manage change through planning, communication, and coaching.
Maintain a consistent presence throughout the store and engage with team members to seek feedback.
Help ensure regulatory compliance, conduct facility and equipment audits, and promote safe work practices.
Execute marketing, advertising, and communication strategies as directed, and work with community members to advance mission awareness.
Manage retail activities such as scheduling, opening and closing procedures, production efficiency and volume, cleanliness, safety and security procedures, and performance metrics.
Ensure leader checklists and team communications are completed.
Lead hiring, onboarding, training, performance management, mentoring, and development, including cross-training team members.
Perform other duties as assigned.