About The Position

The Assistant Store Manager supports the Store Manager in delivering an exceptional employee and guest experience and driving profitable sales growth. The role helps build and develop a high-performing team, deliver engaging guest service, maintain store presentation, and execute operational activities. The Assistant Store Manager also supports business analysis, scheduling, inventory management, expense control, safety, loss prevention, and achievement of key performance indicators.

Requirements

  • High school completion or equivalent GED.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in retail software and Microsoft Office.
  • Strong analytical skills.
  • Solution-oriented approach.
  • Ability to work in a fragrance-filled environment.
  • Ability to work flexible hours, including weekends and holidays.

Nice To Haves

  • Two or more years of experience in a retail management role.

Responsibilities

  • Help recruit, hire, develop, inspire, and retain talented team members, including meeting seasonal staffing goals and timelines.
  • Support effective onboarding, ongoing development, coaching, performance management, and succession planning for team members.
  • Foster a positive work environment and recognize and address positive and negative HR-related situations.
  • Help create a store environment that delivers an exceptional guest experience, drives sales, and provides a safe, inviting place to shop and work.
  • Understand guest needs, apply product knowledge, and create emotional connections with guests.
  • Implement company selling strategies, coach selling behaviors, and maximize the Guest Sales Leader role to increase sales.
  • Drive guest loyalty through the Rewards Loyalty program, KPIs, Best Guest communication, and Grass Roots Marketing; build lasting customer relationships.
  • Maintain store appearance by executing visual standards, plan-o-grams, signage, visual maintenance, and store cleanliness.
  • Analyze business performance, identify root causes, and develop action plans for effective operational execution and improved results.
  • Ensure clear team communication and alignment.
  • Create effective schedules to provide sales-floor coverage, maximize sales, and meet payroll targets.
  • Support inventory management and control expenses.
  • Incorporate safety and loss-prevention measures into daily activities and follow company policies and the Code of Ethics.
  • Achieve or exceed KPI goals through strategic planning, effective execution, and continuous performance improvement.
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