Assistant Store Manager

Staples Canada • Gilbert, AZ

4d

About The Position

The Assistant Store Manager drives sales, services, and customer engagement while ensuring the store is ready for business. The role builds customer relationships and loyalty by providing solutions that meet customer needs and grow the business. The Assistant Store Manager guides the team in creating a positive, inclusive, and collaborative environment and helps customers achieve their goals.

This position provides leadership in community engagement, customer service, sales, and team development. It shares responsibility for total store operations and cost control, and serves as Floor Leader. The role works in partnership with the General Manager on operational tasks and supports company initiatives and changing responsibilities.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, with adaptability to changing business priorities.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on an exceptional store experience, consultative selling, conversions, and total solutions for customers.
• Coach, train, and use role playing to develop the team and achieve results.
• Meet sales and services goals, profit margin targets, and store operations execution standards.
• Establish a business cadence for sales readiness.
• Direct daily merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt to changes in priorities and responsibilities.
• Review results against business goals and strategies and develop plans for growth and improvement.
• Engage customers and understand their needs.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• Additional benefits and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed