Assistant Store Manager

Community Choice Financial Family of Brands•Rincon, GA

1d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management. It is performance-driven and customer-focused, with opportunities for career advancement. The position is based in person at a TitleMax store in Rincon, Georgia, and requires a full-time schedule of at least 40 hours per week, including weekends. The role includes evaluating and processing financial transactions, managing customer relationships and accounts, supporting and coaching team members, maintaining store security and compliance, and helping keep the store clean and operational. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, with results considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance and availability to work weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services that meet customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop business, maintain customer relationships, and build brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service to prevent losses and charged-off accounts.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, reinforcing quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including vault and cash drawer management.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data to support compliance.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while managing multiple challenging tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system with professional and personal development modules.
Cross-brand training and opportunities to move among the company’s eleven brands.
Key holder program designed to build leadership skills and support promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options that include telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing access to mental health resources, life coaching, and other support for employees and their families.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.