Assistant Store Manager

Royal Farms•Springettsbury Township, PA

28d

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributes to short-term planning and strategies that drive store performance. The role supervises store associates and lower-level management, assists with customer escalations, and ensures operational standards are consistently met. When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team to maintain continuity of service, results, and culture. The role emphasizes execution and team development while fostering fairness, respect, customer satisfaction, and operational excellence. The Assistant Store Manager helps deliver outstanding customer service, develop team members, maintain community relationships, and execute marketing programs. They support recruiting, onboarding, training, coaching, employee relations, and advancement recommendations. The role ensures compliance with company policies and procedures, monitors vendor activity, and maintains accountability for people, safety, assets, and cash management. The Assistant Store Manager also monitors store metrics and operational processes, recommends improvements, and works with the Store Manager on strategies supporting sales, profitability, and operational goals. This is a full-time, hourly position with performance-based incentives. Anticipated annual earnings are $42,000–$55,000, based on a 40-hour workweek and eligible incentive earnings; the stated hourly pay range is $20.00–$26.00. The role requires open availability for mornings, evenings, overnights, weekends, and holidays, along with physical work in a fast-paced, customer-facing store environment.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Proven leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills, including the ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Open availability to work mornings, evenings, overnights, weekends, and holidays, based on business needs.
Ability to lead, coach, and support a team in a fast-paced, customer-facing environment.
Ability to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Reliable transportation and regular, on-time attendance.
Must wear slip-resistant shoes while on duty.

Nice To Haves

An associate’s (two-year) college degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
A current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Model and reinforce outstanding customer service, including greeting and acknowledging customers, maintaining high standards, and demonstrating product knowledge.
Develop team members’ ability to provide consistent, efficient, and welcoming customer service.
Partner with the Store Manager to plan and execute initiatives that improve customer satisfaction, sales performance, and community connection.
Build positive relationships with the local community, respond to customer feedback, and support company outreach efforts.
Ensure execution of company marketing programs, promotions, and customer-facing initiatives.
Support recruiting, onboarding, training, and ongoing development of the retail team.
Deliver training and communication about new initiatives, promotions, products, policies, processes, and safety equipment.
Coach and provide timely feedback to associates to support performance standards and desired behaviors.
Recognize and reward team members who uphold company values and performance expectations, and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Uphold and ensure execution of company rules, policies, procedures, and systems.
Maintain compliance and accountability for people, safety, assets, and cash management.
Promptly address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policy when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify improvement opportunities.
Partner with the Store Manager to implement short- and long-term strategies and initiatives supporting sales, profitability, and operational goals.
Provide insights and recommendations to help the store achieve performance targets and execute company programs and policies efficiently.
Follow company safety, security, and operational procedures outlined in SOPs and training materials.
Uphold the company mission, core values, and brand standards, reflecting integrity, accountability, and operational excellence.
Perform other projects or duties as assigned.
Supervise all store employees.