Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•Flower Mound, TX

20d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services and helps run the store while developing leadership skills. The role focuses on account management, customer outreach, risk management, service quality, and store performance. The ASM works in person, maintains a full-time schedule of at least 40 hours per week including weekends, and may perform duties outside the store such as vehicle appraisals, errands, and external marketing. The position is based at Titlemax in Flower Mound, Texas, and pays $16.00 per hour. The Community Choice Financial Family of Brands provides consumer specialty financial services through more than 10 brands, over 1,500 stores across 24 states, and online offerings in 20 states. The company describes its purpose as helping customers access short-term financial services when needed.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle available for use during the workday; mileage is compensated.
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; may be required at certain locations.

Responsibilities

Offer financial services that meet customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Conduct daily call campaigns to market services, develop business, and maintain customer relationships.
Oversee account management and recovery, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring compliance with quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security and complete opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with company policies and procedures and applicable laws and regulations; assist with audits, reports, and financial data compilation.
Monitor store appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handle multiple tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain regular, in-person attendance on a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key-holder program intended to build leadership skills and support promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Optional dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance plans.
Employee Assistance Program offering mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.