Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•River Oaks, TX

1d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services while gaining hands-on experience in store operations and developing leadership skills. The role focuses on account management, customer outreach, and risk management in a performance-driven, customer-focused environment. The ASM supports store performance, customer relationships, compliance, security, and team development. This is an in-person, full-time position in River Oaks, Texas, with a schedule of at least 40 hours per week, including weekends. The stated hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check, with results considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and support customer success.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily customer call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s eleven brands.
Key holder program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with company matching.
Company-sponsored life and AD&D insurance.
Voluntary benefits that include dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.