Assistant Store Manager

Ross Stores•Summerville, SC

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, following company policies related to customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are consistently met. The role supports store performance through operational oversight, scheduling, payroll administration, expense control, recruiting and developing associates, and compliance with applicable regulations and company policies. It promotes a safe and secure environment, delivers customer service, maintains the store’s appearance and merchandise presentation, and supports loss-prevention and inventory activities. The position directly supervises all non-exempt associates.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and a PC, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity while working.
Assist in analyzing store reports, evaluating controllable expenses and store performance, and communicating variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and that cleaning tasks throughout the store, including restrooms, are scheduled and completed.
Ensure compliance with State, Local, and Federal regulations and Ross personnel policies and procedures.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates; communicate associate-relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in response to plan and current business trends.
Promote safe behaviors, ensure associates understand emergency procedures, uphold safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and leaders respectfully and professionally; recognize associates using company programs.
Execute customer-service and merchandise-presentation programs through associate training and supervision; coach retail associates in providing efficient, friendly service throughout the store.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and store associates.
Ensure merchandise recovery, sizing, markdowns, organization, and presentation meet company standards; manage merchandise processing to the sales floor within expected timeframes.
Train associates on loss-prevention awareness and store shortage goals; safeguard confidential information, cash, credit-card information, and merchandise.
Support store loss prevention through customer service presence, customer and associate engagement, and awareness of loss-prevention practices.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is maintained.
Accept special assignments as directed by leadership.
Directly supervise all non-exempt associates.