Assistant Store Manager - Surrey Square, Norwood, OH

DTLR, Inc. • Norwood, OH

6d • $15 - $17

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to help achieve maximum sales and profitability. The role supports merchandising execution, expense and inventory management, team training and development, human resources activities, and outstanding customer service. The position may require work in multiple stores in the assigned district and travel by car, plane, or train. The standard work week does not exceed 40 hours, with a flexible schedule that may include days, nights, weekends, and holidays.

Requirements

• At least one year of retail management experience.
• Solid business knowledge and excellent command of English for effective communication with management, associates, and customers.
• Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive or confidential situations.
• Ability to think strategically and plan and organize effectively.
• Ability to maintain professionalism in all situations.
• Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
• Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
• Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
• Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores in the assigned district.
• Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
• Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
• Reliable transportation.
• Willingness to travel by car, plane, or train.

Responsibilities

• Support the overall quality and performance of retail store staff.
• Ensure compliance with company policies and procedures.
• Model effective leadership to build commitment to store goals and training standards.
• Assist with recruiting, selecting, training, and developing store personnel.
• Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
• Assist with expense management and develop strategies to meet budget expectations.
• Help monitor and identify loss or inventory inconsistencies so the store meets or exceeds company shrink goals.
• Monitor and control operational compliance, safety, and business standards.
• Support employee training in suggested selling and merchandising techniques.
• Uphold customer service standards and provide customers with a friendly environment and outstanding service.
• Assist with accurate and regular merchandise inventory counts.
• Perform other duties as assigned.

Benefits

• Bonus opportunity if guidelines or criteria are met.
• Company 401(k) plan eligibility for all roles.
• Medical, dental, and vision coverage for full-time roles.
• Company-paid time off for full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed