Assistant Store Manager

Extra Space Storage • Lake Forest, CA

1d • $20 - $23 • Onsite

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high standards of facility cleanliness and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The role works between multiple stores in the district. The office closes at 6 p.m., and the stated schedule is day shift only. The location is closed on Sundays. The employee must live within 10 miles of the location.

Requirements

• At least 1 year of customer-facing work experience.
• A current, valid driver’s license and access to a reliable personal vehicle are necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• A high school diploma or GED is required.
• Must live within 10 miles of the location.

Nice To Haves

• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing maintenance, including sweeping, mopping, and grounds maintenance across the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support company culture.
• Perform additional duties as assigned.
• Travel to other sites as needed and make daily bank deposits.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth options.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward the medical premium.
• BenefitHub discounts on apparel, automobiles, electronics, entertainment, pets, travel, and other offerings.
• Daytime hours and potential Sundays off, dependent on location.
• Growth opportunities throughout the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED