Assistant Store Manager - Southgate USA, Maple Heights, OH
About The Position
The Assistant Store Manager supports the Store Manager in daily retail store operations, with the goal of maximizing sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role helps ensure the store team performs effectively and follows company policies, procedures, operational standards, and safety requirements. A standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The position may require work in multiple stores in the assigned district and travel by car, plane, or train.
Requirements
- At least one year of retail management experience.
- Solid knowledge of business and excellent English communication skills for interacting with management, associates, and customers.
- Strong interpersonal skills, including poise, tact, diplomacy, and the ability to handle sensitive and confidential situations.
- Ability to think strategically and plan and organize effectively.
- Professionalism in all situations.
- Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
- Results-driven critical and creative thinking, project management, time management, analytical, and organizational skills.
- Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
- Ability to plan, organize, multitask, prioritize, and respond proactively to changing demands from multiple sources.
- Ability to execute directives precisely and consistently.
- Working knowledge of Microsoft Office products.
- Willingness to work in multiple stores in the assigned district.
- Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
- Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
- Reliable transportation.
- Willingness to travel by car, plane, or train.
Responsibilities
- Support the Store Manager in daily store operations and achievement of sales, profitability, and store goals.
- Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
- Model effective leadership and build team commitment to store goals and training standards.
- Assist with recruiting, selecting, training, and developing store personnel.
- Assist the Store Manager with employee performance evaluations and provide feedback.
- Assist with expense management and develop strategies to help the store perform within budget.
- Monitor and identify loss or inventory inconsistencies, supporting shrink results at or below company plan.
- Monitor and control operational compliance, safety, and business standards.
- Support employee training in suggested selling and merchandising techniques.
- Maintain company customer-service standards and a friendly environment for customers.
- Assist with accurate and regular merchandise inventory counts.
- Perform other duties as assigned.
Benefits
- Bonus opportunity if guidelines or criteria are met.
- Company 401(k) plan eligibility for all roles.
- Medical, dental, and vision benefits for full-time roles.
- Company-paid time off for full-time roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
