Assistant Store Manager

Genuine Parts Company•Shorewood, WI

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while maintaining active customer-facing sales responsibilities. It oversees the completion of store activities—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks—by coaching team members, monitoring progress, and stepping in when needed to maintain standards, coverage, and continuity. This role is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and includes keyholder responsibilities for opening and closing the store. Performance is assessed through customer satisfaction and issue resolution, sales and operational effectiveness, product knowledge and technical advisory capability, people metrics, and store metrics.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Entirely customer-centric, for both external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn automotive topics.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
May have direct influence and responsibility for store direct reports and the financial impact of labor planning.
Sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor core store metrics—including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination.
Set expectations, coach team members, monitor outcomes, and step in to assist when needed to maintain continuity and standards.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.