Assistant Store Manager

Community Choice Financial Family of Brands•Bay Minette, AL

3d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services and helps run the store while developing leadership skills. The role involves account management, customer outreach, risk management, transaction processing, customer relationship building, and supporting team members. The position is performance-driven and offers opportunities for training and career advancement. This is a full-time, in-person role requiring at least 40 hours per week and regular attendance, including weekends. Duties may include work outside the store, such as vehicle appraisals, errands, and external marketing. The role is based in Bay Minette, Alabama. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 19 years of age in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily customer call campaigns to market services, build business, and nurture relationships.
Oversee account management and recovery processes, including collection calls, while focusing on customer service and preventing losses and charged-off accounts.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, reinforcing quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards by pursuing business-to-business partnerships and referrals and participating in or hosting store and community events.
Maintain store security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable local, state, and federal laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the appearance and cleanliness of the store and address basic facility needs and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s eleven brands.
Key holder program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.