Assistant Store Manager

Kohl's•Ventura, CA

About The Position

The Assistant Store Manager provides oversight of store operations and/or merchandising to deliver excellent customer service. The role teaches, coaches, and develops associates to execute operational, service, and merchandising processes consistently and efficiently. It is accountable for key performance measures, with a primary goal of driving sales and profitability. Managers lead with integrity, honesty, and teamwork; use sound judgment; provide guidance to associates; develop a customer-service mindset; maintain operational, shortage-prevention, pricing, safety, and merchandising standards; adjust resources to meet customer and workload needs; assess KPIs to inform business decisions; and manage talent through hiring, training, development, and supervision. The role also requires completing multiple tasks within established timeframes and reinforcing company policies and procedures. The position includes physical work, including lifting, frequent movement and reaching, and standing or walking for the duration of a scheduled shift of at least nine hours. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, absent undue hardship.

Requirements

Must be at least 18 years of age.
Experience supervising teams or associates, including coaching to achieve daily goals and performance management.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills, including making quick decisions.
Strong people-management skills and ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform the role's accountabilities and satisfactorily complete company training programs.
Ability to comply with dress code requirements and maintain prompt, regular attendance and meet company scheduling requirements.
Basic math and reading skills, legible handwriting, and basic computer-operation skills.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand or walk for the duration of a scheduled shift, at least nine hours.
Ability to visually verify information and locate and inspect merchandise, and comply with health and safety standards.

Nice To Haves

Experience working in retail, preferably in a managerial position.
College degree, or an equivalent combination of education and two years of experience in retail or a similar industry.

Responsibilities

Oversee store operations and/or merchandising while delivering excellent customer service and driving sales and profitability.
Ensure operational processes are performed soundly, including receiving and processing product, stockroom management, and omnichannel fulfillment.
Complete required business directives, including merchandise disposition practices, to maintain accuracy.
Plan and direct floor replenishment and remerchandising based on sell-through and seasonal changes to maintain appropriate product levels.
Lead point-of-sale and customer-service efforts to provide speedy transactions and a compelling customer experience.
Ensure merchandising follows visual direction; adapt presentation to the store layout, adjacencies, and needs, and make products clear, understandable, and compelling to customers.
Direct, teach, and train associates to execute company merchandising direction to brand standards in a timely manner.
Lead store pricing activities and ensure price changes, sign changes, and ticketing are completed accurately and efficiently.
Support loss prevention by educating associates, monitoring daily activity, maintaining product-protection standards, enforcing company policies, and partnering with Loss Prevention.
Manage new-hire training so associates learn process best practices, inventory procedures, productivity and merchandising standards, product knowledge, and use of company tools and resources.
Manage with integrity and honesty, foster teamwork in an engaged and inclusive culture, and exercise sound judgment when making decisions.
Model, enforce, and provide direction and guidance to associates; coach and develop customer-service skills, including anticipating needs and resolving issues.
Maintain strong operational standards, shortage mitigation, accurate pricing, proper signing, and merchandising presentation.
Monitor and adjust resources to support customer needs and workload demands; assess KPIs to make informed decisions that drive store results.
Manage talent, including hiring, training, developing, and supervising associates.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines; maintain adherence to safety policies and help ensure associate and customer safety.
Complete assigned responsibilities and company training, comply with dress code and scheduling requirements, and maintain prompt and regular attendance.
Perform essential functions including basic math, reading, handwriting, computer operation, and use of multiple-frequency devices, handheld scanners, and other technology equipment.
Perform physical duties, including lifting up to 50 pounds frequently and occasionally lifting more than 50 pounds with a two-person lift; stand or walk for the duration of a scheduled shift.

Benefits

Paid time off and vacation buy program
Parental leave
Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability programs
Emergency health and wellness programs, including accident protection and critical illness plans
401(k)
Flexible Spending Accounts
Associate discount programs with Kohl’s partners
Life insurance, including coverage options for family or pets
Legal assistance
Adoption assistance