Assistant Store Manager

Staples Canada • Middletown, NY

3d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They build customer relationships that foster loyalty, provide total solutions to meet customers’ needs, and grow the business. The role guides the team in maintaining a positive, inclusive, and collaborative environment while helping customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. They share responsibility for total store operations and cost control, and act as the Floor Leader. Staples describes this opportunity as part of its brand transformation and growth strategy in retail, helping customers and communities discover products, services, and inspiration while supporting employees’ potential.

Requirements

• At least 2 years of experience managing a sales team in retail or a services industry.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, and planning skills, with the ability to adapt to changing business priorities.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on an exceptional store experience, consultative selling, conversions, and total solutions for customers.
• Develop team results through coaching, training, and role playing.
• Attain sales and services goals, profit margin targets, and store-operations execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to changes in priorities and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed